Refund Policy
At Hill Country Wood, each piece is handcrafted and unique. Due to the nature of our products, we maintain a clear and fair refund policy.
General Policy
- All sales are considered final unless otherwise stated
- Each item is made with natural materials and may include variations in grain, color, and texture
Eligibility for Refunds
Refunds may be considered only under the following conditions:
- Product arrives damaged or defective
- Incorrect item was provided
To request a refund:
- Contact us within 48 hours of pickup
- Provide clear photos and a description of the issue
Non-Refundable Situations
Refunds will not be provided for:
- Natural wood variations (grain, knots, color differences)
- Change of mind after purchase
- Minor imperfections that are part of handcrafted work
- Custom or made-to-order items
Replacement or Repair
If eligible, we may offer:
- Repair of the item
- Replacement (if possible)
- Partial or full refund (at our discretion)
Pickup Responsibility
- Customers are responsible for inspecting items at the time of pickup
- Once the item is accepted, it is considered in satisfactory condition
Custom Orders
- Custom pieces are non-refundable and non-returnable
- All specifications are confirmed before production begins
Processing Time
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Contact Us
For refund-related inquiries us complete a Contact Us page form.